Refund Policy

This Refund Policy formulates unified standards for return application eligibility, refund scope, processing procedures, time cycles, fee rules, and exception exclusion clauses for all suncare skincare products sold on the platform. The policy applies to all global registered and guest customers, covering product return, full refund, partial refund, quality problem compensation, and unreasonable return restriction rules. All users who complete purchase transactions shall be deemed to have fully read, understood, and voluntarily accepted all terms of this Refund Policy. The platform adheres to the principle of fair transaction, protects the legitimate rights and interests of both buyers and sellers, and standardizes all after-sales refund processing links in accordance with international cross-border e-commerce service norms. Any adjustment to the policy terms will be announced on the official page, and the latest version shall serve as the sole basis for refund dispute handling.

We provide a 60-day free return window for all purchased suncare products, calculated from the date of successful parcel delivery confirmed by logistics records. Within the valid return period, products that meet the return conditions can submit return applications through official service channels without additional return service fees. To qualify for free return, products must remain unopened, unused, intact in original factory packaging, complete with accessory parts, labels, and product manuals, with no artificial damage, extrusion, stain, or shelf life expiration.

Unopened skincare goods including sunscreen lotion, primer, lip balm, setting powder, and sun mist that do not meet personal usage expectations, skin adaptation needs, or accidental repeated purchases all fall within the scope of 60-day free return. The platform does not set arbitrary barriers to legitimate return applications of intact products, and maintains a customer-oriented after-sales service tenet. For opened and used products, the free return privilege is only applicable to confirmed product quality defects such as formula deterioration, liquid leakage, abnormal texture, obvious packaging damage caused by shipment, and inconsistent product specifications with the order description. Personal discomfort such as skin sensitivity, subjective texture dislike, or unsatisfactory use effect after opening do not qualify for free return.

All promotional discounted items, clearance suncare goods, and bundled gift set products also enjoy the same 60-day free return policy as regular-priced products, with no differential restriction on return eligibility due to discounts or promotional attributes. Bulk orders and group purchase orders follow the same return rules as individual retail orders, ensuring consistent after-sales rights for all customer groups. The 60-day return period is a unified platform service commitment, not restricted by regional differences, and all global users enjoy the same return time limit standard.

Refund types are divided into full refund, partial refund, and quality compensation refund to adapt to different after-sales scenarios. Full refund applies to unopened intact product returns, serious product quality defects, parcel loss by logistics, obvious wrong item delivery, and order cancellation before shipment. After the returned goods are received, inspected, and confirmed to comply with regulations, the full payment amount paid by the customer will be refunded in full without any deduction.

Partial refund is applicable to scenarios such as individual item shortage in parcel, minor non-influential packaging damage, and partial product specification discrepancy. The platform calculates the refund amount proportionally according to the product unit price and actual loss degree, without requiring customers to return the intact remaining goods. Quality compensation refund targets products with slight quality problems that do not affect normal use; customers can retain the goods and apply for a certain percentage of monetary compensation instead of returning the parcel, simplifying the after-sales process and saving logistics time costs for both parties.

The refund scope only includes the product actual payment amount; local import duties, consumption taxes, logistics storage fees, and personal customs clearance costs generated during international transportation are not included in the refund scope and shall be independently borne by customers. The platform does not refund handling fees, currency conversion fees, and payment channel service fees incurred during customer payment, which are governed by the rules of the third-party payment institution. All refund calculations are based on the actual payment amount in USD, excluding preferential discount deductions, coupon offsets, and promotional gift values.

Once the platform receives the returned parcel and completes product inspection and compliance verification, the official refund procedure will be initiated immediately. The standard fund settlement cycle is 5 to 10 business days, during which the refund amount will be automatically returned to the original customer payment account through the original payment channel. The refund arrival time is affected by the processing efficiency of the third-party payment platform and the bank settlement cycle; the platform controls its own processing progress within the specified time and is not responsible for delays caused by banks or payment institutions.

All refund transactions follow the original path return principle, and cannot be transferred to other payment accounts, changed refund channels, or cashed out in the form of platform points and coupons. The refund amount is settled in the transaction currency without currency conversion loss compensation. For orders paid by credit card, digital wallet, and cross-border payment channels, the refund will be returned according to the official settlement rules of the corresponding institution. During major global financial settlement peak periods, the fund arrival time may be slightly delayed, which belongs to normal objective fluctuation and does not constitute a reason for complaint or compensation.

After the refund is successfully processed, the system will automatically record the refund order status, and customers can check the refund progress and fund arrival record through the personal order center. The platform will not send additional manual notification of refund completion, and users shall take the initiative to inquire about account changes. Once the refund fund arrives at the account, the after-sales order is deemed closed, and no repeated refund application or secondary claim for the same order will be accepted.

For returns caused by platform responsibility including product quality defects, wrong item delivery, and parcel damage during shipment, the platform bears the return logistics cost and arranges official return logistics channels uniformly; customers do not need to bear any transportation fees. For unreasonable personal returns within the 60-day period such as dislike of texture, inappropriate skin type, and accidental purchase duplication, the return shipping cost shall be borne independently by customers, and the platform does not provide free return shipping subsidies.

Customers must use regular international logistics channels to return goods, and ensure proper packaging to avoid secondary damage during return transportation. The platform reserves the right to reject refunds for returned products with artificial damage, serious contamination, and incomplete accessories caused by improper customer packaging. Return parcels must be sent to the designated overseas return warehouse address specified by the platform; private return to other addresses will not be recognized, and no refund processing will be initiated.

The platform does not support cash on delivery return parcels; all return logistics fees must be prepaid by the responsible party. Any storage fees, customs clearance fees, and return detention fees generated during the return process shall be borne by the responsible party for the return reason. We do not provide return logistics door-to-door pickup service temporarily; customers need to independently deliver the parcel to the logistics outlet and fill in the return waybill information accurately.

The following situations are not eligible for return and refund application: products damaged due to personal improper use, artificial scratching, extrusion and disassembly; goods exceeding the product shelf life caused by customer storage; special customized products and limited-edition exclusive suncare items; products purchased through unauthorized third-party channels and resold platform goods. The platform has the right to directly reject refund applications that fall under exclusion clauses.

Unreasonable repeated return applications, malicious refund demands, and false quality problem claims will be systematically recorded, and the platform has the right to limit the after-sales service rights of corresponding accounts, including refusing subsequent return applications and restricting order placement qualifications. Refund applications with incomplete order information, missing parcel photos, and unclear problem descriptions will be suspended until customers supplement complete certification materials; failure to supplement materials within the time limit will be deemed automatic abandonment of refund application.

The platform does not accept refund demands arising from subjective reasons such as unsatisfactory use effect, inconsistent psychological expectation, and inappropriate skin type adaptation after opening normal intact products. All refund dispute handling adheres to the policy clauses and objective certification materials as the sole basis, and does not accept subjective verbal claims without valid evidence. We reserve the right of final interpretation of all refund rules, and continuously optimize the after-sales refund process based on user feedback to balance customer experience and standardized operation.