Shipping Policy

This Shipping Policy establishes comprehensive guidelines, service standards, delivery arrangements, logistical rules, and user responsibilities governing all product shipments processed through our suncare skincare retail platform. The policy applies uniformly to all global users, covering order processing, dispatch procedures, transportation arrangements, delivery timelines, service scope, limitation clauses, and user obligations throughout the entire shipping lifecycle. All customers who complete order placement and payment automatically acknowledge and accept the full terms of this Shipping Policy, and agree to abide by all operational rules and logistical arrangements stipulated herein. The platform reserves the right to adjust service details appropriately in accordance with global logistics industry norms, and the latest published policy content shall prevail at all times.

Our platform provides comprehensive cross-border shipping services covering most mainstream regions and countries across North America, Europe, Oceania, Asia, and Latin America, forming a complete global logistics distribution network for suncare and skincare products. There is no minimum order amount restriction for enjoying standard shipping benefits, and all valid paid orders automatically qualify for complimentary global free shipping as a permanent platform benefit, with no additional shipping fees, handling surcharges, remote area fees, or hidden logistics charges imposed on any customer order.

We classify service coverage into standard delivery regions and restricted delivery regions to ensure standardized logistics operation and stable parcel transportation. Standard delivery regions include all major commercial regions with complete customs clearance channels, mature logistics networks, and stable international transportation routes, where parcels can be delivered to designated receiving addresses in accordance with the stipulated delivery cycle. Restricted regions include remote isolated islands, politically sanctioned areas, war-affected regions, and areas with incomplete local customs inspection mechanisms; the platform reserves the right to suspend shipping services to these regions without prior notice to ensure parcel safety and compliance with international trade regulations.

All suncare products including sunscreen lotion, primer, lip balm, setting powder, spray, and portable sun sticks are included in the unified global free shipping scope, with no category or volume restrictions affecting shipping benefits. Bulk orders and group purchase orders also enjoy the same free shipping policy, maintaining consistent service standards for individual retail and wholesale customers. The platform cooperates with top global logistics carriers and international freight forwarders to build a stable transportation system, ensuring that all skincare goods are properly packaged, safely transported, and delivered intact to end customers.

After successful payment verification, our professional operational team initiates order review and processing procedures immediately during working periods. All valid orders undergo systematic information verification including product specification confirmation, receiving address validation, payment channel authenticity check, and order rationality review to eliminate abnormal orders, malicious repeated orders, and false order applications. The standard order processing cycle is 1 to 3 business days, excluding non-working periods such as weekends and public holidays recognized internationally. This processing period covers order sorting, product picking, quality inspection, outer packaging sealing, logistics document filling, and warehouse outbound procedures.

Every suncare product undergoes strict quality inspection before shipment, including shelf life verification, packaging integrity check, product appearance inspection, and specification matching confirmation to ensure that all dispatched goods are brand new, unused, intact in packaging, and consistent with the customer’s ordered specifications. We adopt professional shockproof, pressure-resistant, and moisture-proof packaging materials tailored to the characteristics of skincare products, effectively avoiding extrusion, collision, leakage, and damage during long-distance international transportation. Each parcel is affixed with standard international logistics labels, customs declaration documents, and product identification information to ensure smooth customs clearance and accurate logistics transit.

Once the parcel departs from the overseas warehouse and enters the international logistics network, the system automatically generates a unique tracking number and synchronizes logistics data in real time. Customers can check the entire transportation progress including warehouse outbound, international transit, customs clearance, local distribution, and final delivery through the platform’s order inquiry interface at any time. The platform does not accept arbitrary requests for order address modification, product replacement, or order cancellation after parcel dispatch, to avoid logistics transit confusion, parcel return loss, and increased operational costs. Any special modification application submitted before shipment is subject to manual review by the operational team, and the platform reserves the right to reject unreasonable modification demands that affect normal logistics arrangements.

Standard international delivery adopts end-to-end cross-border transportation mode, with an overall delivery cycle of 6 to 12 business days from warehouse dispatch to final door-to-door delivery. This timeline includes international air/sea transportation, customs declaration and inspection, local logistics transfer, and last-mile distribution links. Delivery time may fluctuate slightly due to objective factors such as customs inspection efficiency, local logistics peak seasons, regional weather conditions, and international transportation schedule adjustments; such normal fluctuations do not constitute grounds for compensation or order cancellation.

For major international shopping festivals, seasonal logistics peak periods, and global transportation resource shortages, the delivery cycle may be appropriately extended, and the platform will publish advance notice on the homepage to remind customers of reasonable shopping expectations. We do not guarantee rigid delivery time limits for special periods, but always maintain the fastest possible logistics arrangement within the scope of objective conditions. All delivery time calculations exclude non-business days and local statutory holidays, following unified international business day calculation standards.

During customs clearance procedures, all parcels comply with international commodity declaration norms and local import regulatory requirements. The platform completes formal customs declaration procedures in accordance with product attributes and commodity classification to reduce the risk of customs detention, inspection delay, or return. Any import duties, consumption taxes, or customs handling fees generated by local official regulations shall be borne by customers themselves; the platform does not undertake any tax reimbursement or subsidy obligations for local official charges. We will actively provide necessary commodity certification documents and declaration materials to assist customers in completing customs clearance procedures smoothly when required by local authorities.

Real-time logistics tracking services are provided for all shipped parcels, allowing customers to monitor every node of transportation dynamically. Logistics information is updated synchronously with carrier data, including departure notification, transit station arrival, customs clearance completion, local distribution pickup, and final delivery confirmation. If logistics information stops updating for a long time, customers can submit a service inquiry through official channels, and the customer service team will initiate logistics verification within a reasonable time and feedback the latest progress and processing results.

Customers are obligated to provide accurate, detailed, and complete receiving address information including street number, residential area, postal code, and valid contact information when placing orders. Incorrect addresses, incomplete information, wrong postal codes, and unreachable contact numbers caused by customers will lead to delivery delays, parcel return, or loss, for which the platform does not assume any liability and does not support free re-delivery or unconditional refund applications. Customers should ensure someone is available to sign for the parcel during the estimated delivery period; unattended parcels will be kept by local logistics providers for a limited time, and storage fees or return costs arising from overdue pickup shall be borne by customers.

In case of parcel damage, outer package deformation, product leakage, item shortage, or wrong goods upon receipt, customers must feed back relevant problems and provide real photos of the package and products within the specified time window. The platform will verify the situation through official logistics channels and provide solutions such as re-delivery, partial refund, or return processing based on verification results. Failure to feedback abnormal situations in a timely manner will be deemed automatic confirmation of intact parcel receipt, and subsequent claims will not be accepted.

The platform does not undertake shipping services to regions with international trade embargoes, import prohibition policies, or strict commodity access restrictions, and reserves the right to cancel orders involving restricted regions unilaterally. We are not responsible for delivery delays, parcel detention, return, or loss caused by force majeure events including natural disasters, extreme weather, international traffic suspension, customs policy adjustments, and social unrest beyond manual control.

Private forwarding address delivery, third-party warehouse transit, and anonymous receiving address orders are not supported, to avoid parcel loss, abnormal customs clearance, and transaction risks. The platform prohibits users from placing orders for commercial resale in violation of cross-border trade regulations, and has the right to intercept and cancel abnormal bulk orders that violate transaction norms. All shipping policy terms are formulated in accordance with international e-commerce and cross-border logistics industry standards, and do not involve local legal mandatory provisions; any disputes arising from shipping services shall be resolved through friendly negotiation based on this policy.

We continuously optimize logistics partner resources, upgrade packaging protection standards, and improve order processing efficiency according to user feedback and industry development changes. The platform reserves the right to revise and update any clause of the Shipping Policy at any time; revised terms will take effect immediately after being published on the official page, and continued use of the platform’s shopping service constitutes recognition of the updated policy content.